Showroom Appointment
Showroom Appointment
Schedule a personalized consultation at our showroom to discover contemporary fine jewelry for everyday wear or memorable moments.
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FAQs
What sets you apart from other jewelry brands?
Because we believe in harnessing one’s own unique sense of style, all our jewelry is emphasized by our modern + contemporary designs and the use of high quality natural and lab-grown diamonds and gemstones. Quality is incredibly important to us, and we aspire to provide you with the utmost value and a truly rewarding return on your investment by only using diamonds (natural and/or lab-grown) with colorless diamonds (I and higher), and with clarity SI and higher. All our jewelry is set in 18k solid gold (white, yellow and rose) and/or 950 Platinum (upon request).
Besides the price, what factors do I need to look for when buying diamond jewelry?
When buying fine jewelry, especially diamonds, color and clarity are two essential factors that significantly affect a diamond's overall quality and value. These two characteristics, along with other factors like carat weight and cut, collectively determine a diamond's overall grade and, therefore, its price and visual appeal.
The Gemological Institute of America (GIA) uses a color scale that starts from D, where the stone is colorless, and can go all the way to Z, where the stone can be yellow/brown. The less color a diamond has, the more valuable and desirable it is. Colorless or near-colorless diamonds (grades D to J) are the most sought after.
The GIA also uses a scale to grade diamond clarity, ranging from Flawless (no inclusions or blemishes visible under 10x magnification) to Included (inclusions and/or blemishes visible to the naked eye). Diamonds with higher clarity grades are more valuable because they are rarer and have a cleaner appearance. Clarity affects a diamond's brilliance and sparkle. Fewer inclusions mean more light can pass through the stone, resulting in better light reflection and dispersion. It's important to note that many inclusions are microscopic and do not affect the diamond's overall beauty or durability. Therefore, the choice of clarity grade should be based on personal preferences and budget.
You may read more about diamond color/clarity here.
What is the difference between natural/earth-mined diamonds and lab-grown diamonds?
Natural diamonds and lab-grown diamonds differ in several key aspects, including their origin, price, rarity, and environmental impact. These differences contribute to the significant price gap between the two.
Firstly, natural diamonds are formed deep within the Earth's mantle over millions of years through geological processes involving extreme heat and pressure. They are then brought to the Earth's surface via volcanic eruptions or other geological events. In contrast, lab-grown diamonds are created in controlled laboratory environments using advanced technological processes. Both natural and lab-grown diamonds are composed of carbon atoms arranged in a crystal lattice structure, making them chemically identical. This composition gives diamonds their exceptional hardness, brilliance, and other physical properties. The price disparity between natural and lab-grown diamonds is primarily due to their rarity. Natural diamonds are inherently scarce, and the process of mining, cutting, and distributing them incurs substantial costs. Large, high-quality natural diamonds are especially rare, further driving up their price.
Lab-grown diamonds, on the other hand, are more abundant and accessible, leading to a lower cost per carat.
The price difference between natural and lab-grown diamonds can be attributed to their differing origins, rarity, historical valuation, and environmental considerations. While natural diamonds tend to be more expensive due to their geological rarity and cultural significance, lab-grown diamonds offer a more accessible and affordable alternative without the ethical concerns associated with some natural diamond mining practices.
It's important to note that the choice between lab-grown and natural diamonds ultimately depends on personal preferences and values. Some individuals prioritize the inherent rarity and symbolism of natural diamonds, while others appreciate the affordability, ethics, and sustainability of lab-grown alternatives. Regardless of your choice, both types of diamonds can be stunning and meaningful additions to your fine jewelry collection.
You may read more about natural vs lab-grown diamonds here.
How long is your production time?
We take pride in offering exclusively handcrafted fine jewelry, where majority of our designs are custom and made-to-order. We understand that your jewelry is a reflection of your individuality and personal style. By offering custom and made-to-order jewelry, we empower you to co-create pieces that are uniquely yours.
Our commitment to craftsmanship and quality is unwavering. Each custom piece is meticulously handcrafted by our skilled artisans, who pour their expertise and attention to detail into every creation. This ensures that your jewelry not only reflects your vision but also meets the highest standards of quality and excellence. Production time takes about 6-8 weeks (excluding holidays), depending on the design, sourcing the material, and shipping. Rush orders may be bumped up to 4-6 weeks, on a case-by-case basis only.
All of our jewelry are designed in Manila, Philippines and handcrafted in Hong Kong, China.
How can I visit your showroom? What can I expect when I visit?
Our showroom is by-appointment only. You may set an appointment to visit our showroom here.
Upon entering, you'll be warmly greeted by knowledgeable and attentive staff. They are there to assist you and answer any questions you may have. Once inside the consultation room, you'll have the opportunity to view a wide range of our jewelry pieces, from rings and necklaces to bracelets and earrings. The showroom jeweler will offer personalized assistance, guiding you through our collections and helping you explore the different options available. We want to get to know you and want to take the time to understand your preferences, budget, and the occasion you're shopping for.
Once you are with our jeweler, please feel free to try on jewelry pieces that catch your eye. Trying on different pieces allows you to assess how they look and feel, ensuring that the jewelry suits your personal style and preferences. In addition, please enjoy our customization services, which will allow you to create a unique piece tailored to your specifications.
What are your office hours?
Monday: CLOSED
Tuesday – Thursday: 10:00AM – 6:00PM
Friday: CLOSED
Saturday – Sunday: 10:00AM – 7:00PM
*We are closed on major holidays, unless stated otherwise on our social media accounts.
Where can we contact you?
You may email us with any inquiries/concerns at info@eirinjewelry.com.
I placed an order through your website. When can I expect my order to be delivered?
All of our pieces are made-to-order and we keep very minimal stock on hand. Depending on if we have stock of the piece that you ordered, the fastest you may expect to receive your order is:
Metro Manila – within 7-10 days of placing the order
Luzon, Visayas, Mindanao – within 10-14 days of placing the order
International – within 30 days of placing the order
*If we don’t have stock on hand of the design you ordered, production time will take around 6-8 weeks, plus shipping and delivery. Custom orders also have a production time of 6-8 weeks.
Do you ship internationally?
Yes, we ship internationally via FedEx, where insurance options are available to ensure your jewelry is delivered safely and securely.
Please note that the consumer is responsible for any tax and duty fees onorders required to go through customs. We are unable to pre-calculate this fee for you as the cost is determined by each country’s customs.
We are not responsible for items damaged or lost in transit. We do NOT refund shipping charges on return items.
Can I return an item I ordered via your website?
The EIRIN Jewelry team strives for top customer service and wants all customers to be satisfied with their purchase. However, as each piece is handmade to order, outside of repairs and issuing a claim for defect, we do not accept returns.
If your piece has been damaged or is defective please email
info@eirinjewelry.com with subject line “Damaged” for a repair authorization within 24 hours from receiving your order.
Custom pieces/personalized pieces cannot be returned unless the item is damaged or a mistake was made on our end.
What can I expect with my purchase?
Depending on the piece you have purchased, we include a complimentary jewelry box and/or pouch, jewelry cloth, and an EIRIN Jewelry Authenticity Certificate with your order.
What are your payment options?
Currently we offer credit card payments via PayPal and direct deposit to our bank accounts. Credit card installments may be enjoyed through your corresponding bank.